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| 1.What is cleanmyvirus.com? |
| Cleanmyvirus.com is the latest revolution of IT Centrix, an IT company
helping companies to communicate effectively over the past 4 years. Remote Virus Removal Service is a service that revolutionizes the IT industry in the UAE. No Calling, No Waiting & No taking your pc anywhere, anymore.
Get your virus cleaned or your pc tuned up in the comfort of your home
or office under your supervision and in less than 20 minutes. And guess
what at far lower price. Isn’t it a revolution? |
2.What are the services offered by you?
Virus Clean Service:
a.Removal of Spyware and Viruses through secure remote
connection
b.Fixing of all damages done by Spyware and
Viruses
c.Tips for staying virus free
PC Tune up Service:
a.PC optimization and removal of unnecessary process
b.Configuration of windows updates
c.Clean up of temporary & start up files that may slow down the computer |
| 3.Who owns www.cleanmyvirus.com? |
| www.cleanmyvirus.com is the latest offering of IT Centrix, an IT
company dedicated to provide quality and value services for the people
and companies of UAE. Remote Virus Removal Service is a community
service, to help users get out of the Virus threats. Serving the human
community is our mission. |
4.How is the service offered?
| www.cleanmyvirus.com is the latest offering of IT Centrix, an IT
company dedicated to provide quality and value services for the people
and companies of UAE. Remote Virus Removal Service is a community
service, to help users get out of the Virus threats. Serving the human
community is our mission. |
5.How does cleanmyvirus.com provide me a hassle free computing?
| Our engineers will log on to your computer through the remote access
software and will analyse and remove the virus and spyware from your
computer while you watch them do. Enjoy a hassle free computing. |
6.How much does the Virus clean service cost me?
| AED 75.00 if you purchase the prepaid card from any of our authorized
outlet or AED 85.00 through our website www.cleanmyvirus.com. We use
secured paypal gateway. |
7.How long does an average support session last?
| The average remote support session lasts anywhere from 20-40 minutes.
However, depending on the type of problems you're experiencing, a
session may be shorter or much longer. |
8.Can your engineer get back into my computer after the session is over?
| Not until you log into the site and request another service. |
9.Is it secure?
| Yes. When you log in to our Secure Online Support Center, you are
initiating a 128-bit encrypted connection between your computer and the
engineer’s computer. In this way, you have set up a unique one-to-one
session that no one else can view or access during the session. That
ensures your security and privacy. In addition, you are in total
control the whole time. Only YOU can initiate a remote support session
and you can end a session by simply closing the support window on your
desktop. Further still, you are always in control of your mouse
(cursor). During your session you will see the technician using your
cursor to locate and fix problems. At any time you can over-ride mouse
control by simply moving your mouse |
10.Why is remote support better than regular support?
| Traditional computer support options have been to wait on hold with a
PC or software vendor, take your computer to a local repair shop and
wait for days for your PC to be repaired (costly) or to wait for a
technician to visit your home (also, very costly). Remote computer
support allows us to interact directly with your computer so you don't
have to perform often-complicated telephone instructions on how to fix
your computer yourself. In this way our engineer can identify and
resolve problems faster, which costs you less. Many of us don't have
time to figure out what's wrong with a PC or network, and would rather
have an experienced technician look at their PC. So, remote computer
support is less expensive, easier to use and much more convenient than
traditional computer support or repair services. |
11.What is a prepaid card?
| A prepaid card is a package that we offer to make your life easier.
Whenever you need our service, simply go to any of our authorized
dealer near you and buy the prepaid card. You can save AED 10.00 for
each card you purchase. |
12.How many times can I use a prepaid card?
| Each card can be used for one session. |
13.How do I get a prepaid Card?
| Prepaid cards are sold in the leading computer stores and grocery stores. Simply call 04-2723370 to find the nearest stores. |
14.Can I shop online?
| Yes, but you have to pay AED 85.00 instead of AED 75.00 and buy through your credit card. |
15.What is the validity of the prepaid card?
| It is a lifetime valid card. |
16.What is the guarantee of your service?
| Our service is 100% guaranteed and we provide 15 days guarantee on the
service. In case you are not satisfied with the service within 15 days
we do the entire service again FREE OF COST. |
17.What is PC Tune up?
| There are so many unwanted processes that run on your system, which you
are unaware of. These programs/processes will slow down your system
reducing your productivity. Hence we do a complete tune up by removing
unwanted processes and start up files to make your computer as fast as
new. |
18.Do I have to pay extra for PC Tune Up?
| No. This service is FREE OF COST |
19.Do you provide any refund?
| No, we do not provide any refund. |
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